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Terms & Conditions

Delivery Prices

Orders UNDER £50 Ex. VAT are delivered at a small charge of £5.95 + VAT to UK Mainland addresses

Orders OVER £50 Ex. VAT are delivered FREE OF CHARGE to UK Mainland addresses

Making a Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to fill out a few details that we need to be able to complete the order.

We accept all major credit cards and process payment securely via Sagepay - www.sagepay.com.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping & Handling

We will normally send your order to you in 2-3 business days. International orders are generally received within 7 days. If there are any delays to your order, we will notify you by email.

Orders will be sent by a trusted courier or by Royal Mail. The courier will normally make two delivery attempts before returning the goods to us. If additional attempts on delivery need to be made by the company, for any reason whatsoever, Mercury Welding Supplies Ltd shall charge the client accordingly to supply this additional service.

Please unpack, check and test your goods immediately as we cannot accept responsibility for goods damaged in transit unless such damage has been reported to us within 2 working days. Machines should be tested to ensure they are functioning correctly as transit damage may not be visually apparent. Claims for transit damage MUST be made within 2 working days of receipt. Where transit damage is reported with two working days of receipt, Mercury Welding Supplies Ltd will, after inspection, refund the cost of returning the goods to our premises.

Please unpack and check your order immediately to ensure the goods supplied are those that you expected. If there is a problem, you MUST call us within 7 days to address the problem. After 7 days the goods will be regarded as correct and accepted.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Guarantee/Warranties

In the event of any warranty claim the customer must first contact Mercury Welding Supplies Ltd on 01403 260200 to obtain a Returns Number.

Where no warranty term is stated for a product, the warranty term will be as follows:

Arc Welding, Tig Welding, Mig Welding & Plasma Cutting Machines - 12 months from the date of despatch on the main power unit.

Arc Welding, Tig Welding, Mig Welding & Plasma Cutting Machine Peripherals (torches etc) - 3 months from the date of despatch.

All other products - 14 days from date of despatch.

All warranties are Return to Base, this means that once outside the 2 working day "damage in transit" period, the customer is responsible for both the cost of returning the equipment to Mercury Welding Supplies Ltd and the equipment being returned undamaged.

Please note that where goods are returned to us under a warranty claim and found not to be at fault, the customer will be responsible for the cost of the goods being returned to them and may be responsible for an inspection charge. All warranties and guarantees are in addition to, and do not affect, your statutory rights as a consumer.

Reaching Us

If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01403 260200 (International +44 1 403 260200) or fax us on 01403 217544.

Returns Policy

To return a product the customer must first contact Mercury Welding Supplies Ltd on 01403 260200 to obtain a Returns Number.

Delivery charges for products requiring return will be paid for by the Client in full and shall not be charged back to Mercury Welding Supplies Ltd.

Any item or items returned shall be received in the same condition as was sent, to include the same amount of packaging and documentation. Liability for damage of returned goods in transit shall be that of the Client.

Your rights to return goods are protected under the EU Distance Selling Directive http://www.hmso.gov.uk/si/si2000/20002334.htm